RETURNS & EXCHANGES

Shipping
 
We currently offer three shipping options within the United States:
 
- Ground (2-5 business days. Orders of 1-6 items may take up to 7 business days*)
- 2 Day Shipping (On orders placed before 12 PM Eastern time, business days.)
- Overnight/Next Day Delivery (On orders placed before 12 PM Eastern time, business days.)
 
We currently do not ship international, unless you are making a wholesale purchase of over 1,000 pieces. If so, please contact Sales@ginagroup.com
 
*If quantity ordered is below 7 pieces, (and “Ground” shipping is chosen,) we will use UPS M.I. for shipping, as rates are substantially lower for you. However, this service only provides a delivery confirmation # and not a tracking #. This delivery service can take up to seven business days to deliver.
 -We reserve the right to change the requested method of shipping if a more suitable method is available. We are not bound by the precise rates provided on our website.
-We do not refund shipping charges for returned orders.
-UPS Ground and UPS M.I. have no service guarantees and sometimes may take much longer to deliver than expected.
 
-UPS may charge you an extra fee if you provide the incorrect shipping address.
 
UPS-
U.S. customer service: 1-800-PICK-UPS (1-800-742-5877), or customer.service@ups.com.
 
 
 
 
RETURNS
 
If item is opened and/or not in its original sealed packaging, it is not returnable. This is done to preserve the safety and cleanliness of our product for our trusting customers.
 
For all other situations, please write to us with your return request on the “Contact” page. We will take all requests into consideration, and get back to you with our decision within 72 hours.
 
-We do not refund shipping charges for returned orders.
-Unless item is defective, the customer is obligated to pay for any shipping costs incurred via returns.
-All orders are non-refundable after 14 days.




"My wife was all paranoid about the bed bug scare, so she was very happy to receive these as a gift." -Charles
- Charles

I flew with this on vacation, and slept like a baby. I forgot to pack it in my carry-on on the way back- uch!
- Anonymous

SO SOFT!
- Sally

My boyfriend brought these with us to the movies, they were great. I felt protected from any bugs or bacteria that may have been on the seats. Plus it was black! so no one could tell I was putting anything on the seat.
- Kim

Great product! We sat for 21/2 hrs through a movie and never once had any concern on what we might be sitting on
- Billy

I could finally go back to the movies in peace!
- Marjorie

I was waiting for a new addition to the movie experience!
- Unknown